Privacy Policy

Last updated: August 6, 2026

This privacy notice for Best Bark Mulch LLC ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://bestbarkmulch.com, or any website of ours that links to this privacy notice
• Purchase products from us online, by phone, or at our Pewaukee yard
• Schedule mulch delivery or mulch installation at your property
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at sales@bestbarkmulch.com.

Summary of Key Points

This summary provides key points from our privacy notice. You can find more detail on any topic by using the table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We may receive limited information from third parties, including analytics providers, our payment processors, our live chat provider, and review platforms.

How do we process your information? We process your information to provide, improve, and administer our Services, fulfill orders, schedule deliveries and installations, communicate with you, prevent fraud, and comply with law. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties, such as payment processors, delivery and logistics support, and analytics providers.

How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. However, no electronic transmission or storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located, applicable privacy law may give you certain rights regarding your personal information.

How do you exercise your rights? The easiest way is to contact us at sales@bestbarkmulch.com. We will consider and act upon any request in accordance with applicable data protection laws.

Table of Contents

1. What information do we collect?
2. How do we process your information?
3. What legal bases do we rely on to process your information?
4. When and with whom do we share your personal information?
5. Do we use cookies and other tracking technologies?
6. How long do we keep your information?
7. How do we keep your information safe?
8. Do we collect information from minors?
9. What are your privacy rights?
10. Controls for Do-Not-Track features
11. Do United States residents have specific privacy rights?
12. SMS Policy
13. Do we make updates to this notice?
14. How can you contact us about this notice?
15. How can you review, update, or delete the data we collect from you?

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, place an order, or otherwise contact us.

Personal Information Provided by You. The personal information we collect may include:

• names
• phone numbers
• email addresses
• mailing addresses
• billing and delivery addresses
• property access details you provide for delivery or installation, such as gate codes, driveway placement instructions, or preferred drop locations
• payment card information (processed by our payment provider, see below)
• business or company name, for commercial, contractor, and wholesale inquiries

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make a purchase. Payment card details are collected and processed directly by our third-party payment processor and are not stored on our servers. Our online store runs on WooCommerce, and payments are handled by WooPayments. You may review their privacy notice on their website.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information, such as your Internet Protocol (IP) address and browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, approximate location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. See Section 5.

The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This may include your IP address, device information, browser type and settings, information about your activity in the Services (such as date and time stamps, pages and files viewed, searches, and other actions you take), and device event information such as system activity and error reports.
• Device Data. Information about the computer, phone, tablet, or other device you use to access the Services, which may include device and application identification numbers, browser type, hardware model, internet service provider, mobile carrier, and operating system.
• Location Data. Information about your approximate device location, such as the general region derived from your IP address. We use this to help determine delivery availability and pricing by area.
• Mulch Calculator Inputs. Measurements you enter into our mulch calculator are processed in your browser to return a yardage result. We do not require you to identify yourself to use the calculator.

Information collected from other sources

In Short: We may collect limited information from third parties.

We may receive information about you from third parties that support our Services, including:

• Analytics providers, such as Google Analytics and Google Search Console, which provide aggregated and pseudonymous information about site usage
• Payment processors, which confirm transaction status and provide limited billing information
• Live chat providers, which support customer service conversations initiated on our site
• Review platforms, such as Google, where customers voluntarily leave reviews
• Advertising and marketing platforms, where applicable

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, including:

• To fulfill and manage your orders. We process your information to fulfill and manage your orders, payments, deliveries, and any replacements or adjustments made through the Services.
• To deliver and facilitate delivery of services to you. We process your information to provide you with the requested service, including scheduling and routing mulch deliveries and dispatching installation crews to your property.
• To respond to inquiries and offer support. We process your information to respond to your inquiries and resolve any issues you might have with a requested service.
• To send administrative information to you. We process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To send you marketing and promotional communications, where you have opted in. You can opt out at any time. See Section 9.
• To request feedback. We may process your information to request feedback and to contact you about your use of our Services.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To comply with legal obligations. We may process your information to comply with applicable law, respond to legal requests, or exercise or defend legal claims.
• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

3. What Legal Bases Do We Rely On to Process Your Personal Information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

If you are located in the EU or UK, this section applies to you

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following legal bases:

• Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time. See Section 9.
• Performance of a Contract. We may process your personal information when necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests, and those interests do not outweigh your rights and freedoms. This includes analyzing how our Services are used, improving our Services, and preventing fraud.
• Legal Obligations. We may process your information where necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation.
• Vital Interests. We may process your information where necessary to protect your vital interests or those of a third party.

If you are located in Canada, this section applies to you

We may process your information if you have given us specific permission (express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions, provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse
• If it is reasonable to expect that collection and use with consent would compromise the availability or accuracy of the information, and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession, and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with include:

• Payment processors
• Website hosting and infrastructure providers
• Website development and maintenance contractors
• Order fulfillment, delivery, and logistics support
• Data analytics services
• Customer service and live chat providers
• Email marketing and communication platforms
• Review and reputation platforms
• Phone and SMS service providers

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations. We may disclose your information where we are legally required to do so in order to comply